Of course the username, the fact you registered yesterday, and had nicely prepared images also lead me to think other possibilities. But again it looks like a fairly forceful impact such as a BB gun.Īlso as a point, you could have applied weight to the closed lid which would result in damage similar to that without there being any visible marks on the actual lid. It could be something fairly innocuous such as a screw been thrown at it from a fan. If you're genuinely positive that you haven't closed the lid on something like the power cable, then have a look around the room. I'm just as curious as to what caused this as I'm sure you are. I'm not calling you a liar or anything, but trying to blame Apple will not get you anywhere but upset and angry. Either way there's nothing about the manufacturing process that would cause it so Apple is not to blame here (And proving otherwise would require specialist forensic investigation.). Otherwise my bet is it looks like it's been shot with a BB, or at least something of similar size has impacted it. If something was under the display when it was closed then it'd have to have been closed quite forcefully to do that. Your description was kind of hard to read, are you saying it just spontaneously appeared, or you opened it and it appeared, or you left it and it was there, or what? That looks like it's had some force impacted upon it to do that. I need to know if Apple can waive the price of the repair because I am a student and also because it was definitely not accidental damage because there is no way for me to cause the damage. I also do not understand how this can be classified as accidental damage even though I did nothing to provoke it. If it was just the LCD I wouldn’t have to pay such a hefty price. I have only had this laptop for 5 months and already the lcd broke with me doing anything.Īlso I do not understand why the entire display needs to be replaced when the Apple Store representative told me that only the lcd broke. I have never had an issue like this with my MacBook Air, which I had for 3 and a Half years. I am very frustrated with the customer service along with the service representatives at Apple. The support representative kept telling me that I did the damage. I believe it was a manufacturing defect as a laptop’s lcd cannot break randomly because there are absolutely no signs of external damage anywhere. How can I get a second opinion without the lady even looking at it? I also cannot accept this was accidental damage because the damage was not done by me. The lady at the store didn’t even inspect my laptop and kept saying it was Accidental Damage. When I went to another Location I kept being told that the First Apple Store already ruled it as accidental damage. The first time I called Customer Service I was told to get a second opinion from another Apple Store in my area. The last representative I talked to with customer service was especially rude. Customer service and the Apple Store representatives were very rude about the issue and kept trying to blame me for the damage. Also no one but I had access to the laptop. The manager at the store told me it was caused by pressure but yet there was nothing inside the laptop that could have damaged it. There is no sign of external damage as proved by the Manager at the Apple Store and yet he still wants me to pay to get the display replaced.
Macbook pro 2016 vray crack pro#
The MacBook Pro was sitting on a desk under my supervision and nothing was on top or around the laptop.
Macbook pro 2016 vray crack crack#
I bought my MacBook Pro 2016 with Touch Bar about 5 months ago and suddenly it has a crack on the lcd.